An operator who has built, led, and grown.
The Pifer Group is an operating advisory for growing companies where the work gets delivered by people — and it gets less consistent the bigger you get.
Alison spent 25 years in healthcare staffing — heavily regulated, operationally complex, B2B2C — 22 of them at one company, where she went from recruiter to executive and equity partner and helped scale the business past $1.5 billion in enterprise value. She led sales, operations and customer experience, ran a business generating more than $25 million in annual revenue, and launched a new line of business that reached profitability in 18 months. Much of her work came down to keeping customers: she rebuilt how the company listened to them, and over the same period retention improved by five points.
That experience shaped a practical point of view: growth doesn't break because leaders lack ambition. It breaks when the operating model can't keep up with the complexity of the work.
Today, she brings that perspective to leaders who need a clearer path from strategy to execution.
Areas of expertise
- Customer retention
- Operating model design
- Operational excellence
- Leadership alignment and accountability
- Process and journey mapping
- Customer and employee experience
- AI readiness and adoption
Let's make the next stage clearer.
Start with the operating challenge that is making growth harder than it needs to be.